What kind of warranty does Collision Plus offer? We offer a lifetime guarantee on our workmanship.
How well will the paint color match the old color? With our computerized paint mixing system and our rigid standards and training, our technicians will perfectly match your vehicle’s paint every time.
Will my car ever be the same after an accident? In years past, before high-tech tools, equipment and facilities like Collision Plus, many cars were never the same after an accident. However, today, we can assure you that your car will be the same and - quite often - better after the repairs are completed.
How long will it take to repair my car? Collision Plus attempts to forecast a target date on how long your repairs may take. This is not an exact science. A major component in making the forecast is the dollar amount of repairs. We start by using industry standards of one week of repair time for every one-thousand dollars of damage. Then you must factor in the complexity of repairs, unforeseen delays which may occur due to additional supplemental damage, availability of parts, part delays, receipt of incorrect parts, supplemental insurance approvals and current workload of the shop. Other non-controllable outside delays may increase the time it takes to properly repair your vehicle. Again, Collision Plus will give you a target time frame, but we are unable and cannot guarantee a specific delivery date.
I need a rental car. How do I go about arranging one? We can provide phone numbers to the major rental car companies. They can pick you up here when you drop your car off for repairs and they can drop you back off here when your car is completed.
Do I need to take my vehicle to the repair facility my insurance prefers?No, Insurance companies CAN NOT make you go to their choice of repair facility. Call us for help to get your vehicle into our facility and repaired YOUR way .... the right way! It is YOUR RIGHT to choose what repair facility you want to repair your vehicle! ITS' YOUR CHOICE! By law, you have the right to choose the repair shop you would like to repair your vehicle. We will work with any reputable insurer to ensure the quick and efficient repair of your vehicle and processing of your claim.
Must I obtain 3 estimates? No, you can get as little or as many as you prefer. We want you to be fully informed about the parts and procedures we will use to repair your vehicle. We will work closely with your insurer to repair your vehicle quickly, safely and cost-effectively.
Collision Repair Process
1. Preparation During the Estimate Process, the vehicle is inspected and relevant data is entered into our computer estimating systems. This data is complied into an estimate that determines the cost of repairs. However, often there is hidden damage that cannot be seen until after the vehicle is disassembled.
2. Repair Authorization Once the estimate is completed, the insurance company will review it. There may be some negotiations on the price and procedures required to repair the vehicle. The insurance company will determine if the vehicle is even repairable. Once this process is completed, the vehicle begins the actual repair process.
3. Disassembly In Disassembly, hidden damage is often found, and inner structure repairs are determined. Many times this will require scheduling an insurance re-inspection and ordering additional parts.
4. Order Parts Order any additional parts identified in the disassembly.
5. Structural Repair In the Structure Repair area, the unitized body is returned back to the factory specification. A sophisticated measuring system is used to monitor all phases in this area. A computer based measurement system is used to analyze the frame of your vehicle. This system insures an accurate repair.
6. Body Repair The Body Repair Department replaces exterior panels and all metal finishing that may be required. The vehicle begins to come back to life as sheet metal is installed and aligned. From here the vehicle will go to the Paint Preparations Department.
7. Paint Refinish Paint Preparation is a critical step in the refinishing process of every vehicle. All panels are prepared for paint, then primed and sealed to ensure good adhesion when the final top color and clear coats of paint are applied.
8. Reassembly Final moldings and detail pieces are put back on the vehicle in the reassembly area. All the vehicle’s systems are checked during this process. The vehicle is almost complete and ready for delivery when it is in this stage.
9. Detailing In the Detailing area, the vehicle is hand washed, dried and lightly detailed inside and out to remove any dust or dirt that accumulated during the repair process. Then a final quality control inspection is performed.
10. Delivery Delivery is the last step in the repair process. When the customer arrives to pick up the vehicle, the bill is explained, and the final paper work is completed. The customer drives away in the vehicle that has been restored to its pre-accident condition.
What to do in an Automobile Accident
Stay Calm. Determine the extent of injuries and/or damage. If needed, obtain medical assistance.
Pictures, pictures, pictures. Take as many as you can.
Move to safety. Check your surroundings. If your vehicle is drivable, move it to a safe area. Bu NOT before taking pictures.
Notify the Police. Contact the police if damage is more than scratch, ding or dent; especially if you're dealing with substantial damage or anyone is injured. Get information from the police officer:
Name, Bade or ID number, phone number, police report number, ask the police for a copy of the accident report.
Exchange Information. Collect the descriptions and specific damages to all vehicles. The most important information includes:
Full name and contact information (address, phone number, email address)
Insurance company, insurance policy number
License plate number
Make, model and year of vehicle
Location of accident
Full names and phone numbers of any witnesses
Watch what you say. You should avoid discussing fault when going over the facts with the other driver. Also, do not sign any statements or promise to pay for any damages.